The Shift to P&L Partnership
The traditional Customer Success model is no longer enough. It focuses on vendor signals like usage and renewals while missing the financial reality your customers live with every day.
Customer Value Engineering changes that relationship.
At NTI, we pioneered CVE as a disciplined, outcome-driven approach to partnership. CVE combines systems thinking, behavioral economics, and data science to reveal how value is truly perceived, invested in, and realized. Most importantly, it holds the partnership accountable for results that matter on the customer’s P&L, not just internal dashboards.
This hub gives you access to our proprietary diagnostics and blueprints. Each tool is designed to replace assumption with clarity and activity with measurable impact.
Begin the shift from managing customers to engineering value.
Master Audit Toolkit
The foundational diagnostic engine. Calculate Total Customer Investment (TCI), model the Decoupling Risk, and audit your customer's Vendor Trauma history.
Launch Toolkit →Nexus Audit Suite
Specialized governance for Life Sciences and IT. Diagnose friction in Clinical Operations, eTMF, CRO relationships, and Data Transfer pipelines.
Launch Audit Suite →Value Ecosystem Review (VER)
The QBR is dead. Use this generator to build a Customer-Led Strategic Agenda that focuses on their P&L goals, validates verified TVO, and maps Solvable (P) Problems.
Build VER Agenda →Digital Immune System
Configure your organization's proactive defense. Use this tool to identify "symptoms" (like feature abandonment) and auto-deploy the correct Neuroeconomic Defense Protocol.
Configure Defense →Trauma Audit Console
Diagnose the "Vendor Scars" your customer carries. Quantify Risk Perception and generate specific trust countermeasures to neutralize irrational barriers like "Ghosting Fear."
Start Audit →Value Hypothesis Calculator
Operationalize the Product-Value Link. Mathematically validate feature requests by calculating the Friction Tax of the status quo vs. the projected TVO of the fix.
Calculate Value →Velocity Road Map Builder
Stop building linear project plans that stall. Use Goal Gradient Physics to restructure your timeline into accelerated sprints that guarantee customer achievement.
Build Road Map →Micro-Friction Audit
Apply the Butterfly Effect. A forensic checklist for the first 30 days of onboarding to catch the "grains of sand" that compound into terminal churn.
Start Audit →The Identity Forge
Culture does not change by memo. Use this generator to forge a new Organizational Identity, creating the mandates and rituals that turn "Support Reps" into "Value Engineers."
Forge Identity →Advanced Influence Toolkit
Master the psychology of negotiation. A field manual for applying Anchoring, Scarcity, and the Value Cohort to high-stakes renewals and expansions.
Access Toolkit →Implementation Blueprint
The definitive step-by-step guide to transforming your organization. From the Minimum Viable Change (MVC) to the final Identity Shift.
View Blueprint →