1 Current State Audit
2 Proposed Fix Hypothesis
How much faster will the new feature make this process?
Used to calculate ROI of the build.
Current Annual Friction Tax
$0
Wasted TCI (Total Customer Investment)
Projected Annual TVO Created
$0
Value realized by the customer base.
The Logic:
- Friction Tax: (Users × Freq × Time × Cost). This is money your customers are setting on fire.
- TVO (Total Value of Ownership): The dollar amount returned to the customer P&L by the efficiency gain.
- P-Problem: High TVO / Low Dev Cost. Build immediately.
- NP-Problem: Low TVO / High Dev Cost. Do not build.