The CVE Competence Academy
Stop hiring "warm bodies." Start building Value Engineers.
The traditional CSM onboarding model is a burnout factory. We replace it with a rigorous 12-week certification program that builds Technical Fluency, Domain Authority, and Financial Mastery. This curriculum transforms your team from support staff into P&L partners.
Phase I: The Builder Phase
Technical Fluency | Weeks 1-4
Shadow Implementation
Configure a dummy customer instance from scratch. No shortcuts. Build workflows and reports yourself.
"Broken Instance" Test
We intentionally break your sandbox. You have 48 hours to diagnose and fix it using only public docs.
Phase II: The Industry Expert
Domain Authority | Weeks 5-8
Industry Deep-Dive
Research regulatory pressures (SOX, HIPAA). Understand the customer's P&L drivers.
"Day in the Life" Sim
Roleplay as the client end-user. Do the job *without* our tool, then *with* it. Feel the friction.
Phase III: The Economist
Financial Mastery | Weeks 9-12
TCI / TVO Workshop
Take a real account. Calculate Total Investment vs. Total Value. Identify the Decoupling Point.
Anchor War Simulation
Live negotiation against a hostile Procurement Officer. Defend price using only TVO data.
Week 12 Capstone: The Value Defense
You do not just "graduate." You must present a full Strategic Value Plan for a complex enterprise account to a panel of senior leadership.
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