Total Employee Investment (TEI)
Quantifying the Human Cost of Change
Change is an investment. Employees pay with Time, Cognitive Load, and Emotional Stress. If the organization does not guarantee a return in Career Value, employees disengage. We audit the "Cost of Change" to prevent burnout and ensure adoption.
🧠Cognitive Load Audit
Focus: Mental Bandwidth.
Measuring the ratio of "Change Demand" to "Capacity." When load exceeds capacity, errors rise and adoption fails.
📉 The Proficiency Gap
Focus: Competence Latency.
Usage is not value. We quantify the lag time between "Go Live" and "True Proficiency" to calculate lost productivity.
❤️ Psychological Adoption
Focus: Resistance Physics.
Mapping the emotional journey of your workforce. Identifying "Passive Resistors" who silently kill ROI.
The Valley of Despair
Every transformation triggers a dip in productivity—the "Valley of Despair." Traditional OCM ignores this. Our TEI Audit measures the depth and duration of this dip. We use Neuro-Nudging and Micro-Learning strategies to shallow the curve and accelerate the climb back to performance.
Productivity Recovery (Standard vs. Engineered)
Change Saturation Analysis
Visualizing the "Change Stack"—how much new information are you forcing on users simultaneously?
The Burnout Threshold
When Cognitive Load > Capacity, users retreat to old habits (Shadow IT). Our audit identifies the Breaking Point before you hit it.
Usage ≠ Value
Just because they logged in doesn't mean they are working effectively. We distinguish between compliance (I used the tool) and proficiency (I created value).
- â—Ź Adoption: % of users who logged in (Vanity Metric).
- â—Ź Proficiency: % of users utilizing advanced features correctly (Value Metric).
The "Empty Shell" Phenomenon
The TBM Perspective: Cost of Resistance
Mapping User Sentiment to Financial Impact. High resistance creates "Shelfware"—licenses paid for but never monetized.
*Bubble size = License Cost Waste ($). Top Right quadrant is the Goal.