CVE Command Center

Operationalize the Customer Value Engineering (CVE) framework. Use this dashboard to model your Total Customer Investment (TCI), track Total Value of Ownership (TVO), and predict the Value Decoupling Point.

1. Financial Inputs (The Value Gap)

Annual Recurring Revenue (ARR)

Implementation Cost

Internal FTEs (Customer Side)

Avg FTE Cost ($)

Total Customer Investment (TCI)

True cost of ownership

Value Multiplier (TVO Target)

Target: >3.0x TCI

Decoupling Risk Score

Low

Based on behavioral signals

Value Velocity Trend (TVO vs TCI)

Risk Decoupling Indicators

Select active risks to calculate churn probability.

TVO Stagnant (> 2 Qtrs)

Rising Support Volume (TCI Creep)

Low Feature Adoption (< 20%)

Executive Sponsor Loss

Prescription: Monitor ecosystem health.

Deploy CVE in Your Org

← Return to How We Work